Rebooking, refunds, name changes and EU261 compensation — sorted by real humans, 24/7.
Independent service — not an airline. Fare Avenue is an independent travel assistance service. We are not affiliated with, endorsed by, or acting on behalf of easyJet, Jet2.com, Ryanair UK, Wizz Air UK, Vueling, TUI Airways, Loganair, Eastern Airways or any other airline. Airline names are used only to describe the services we can help you with. All changes, refunds and compensation are subject to each airline's terms and applicable regulations.
Whether you booked direct or through an agent, if you're flying with a UK low-cost carrier and something's gone wrong — a cancellation, a schedule change, an error on your booking — our team can step in and deal with the airline on your behalf. We cover:
Date changes, route swaps and alternative flights after cancellations or schedule changes — we handle the airline for you.
Chasing refunds that never arrived? We manage your refund claim from start to finish, including voucher vs. cash decisions.
Misspelled names, middle names and transfer issues — we get corrections made under airline policy before check-in.
Delayed or cancelled flights? You may be entitled to up to €600 per person. We assess your claim and submit it for you.
No. Any fees charged by the airline are paid to the airline — we never take airline fees. Our own service fee, if any, is always disclosed clearly before we start any work.
Yes. As long as your booking is with a UK low-cost carrier, we can assist regardless of where you booked it. We'll just need your booking reference and the name on the booking.
Refund processing depends on the airline — typically 5–10 working days after approval. EU261 compensation claims usually resolve within 4–8 weeks; we chase every case until it's closed.
Under UK/EU regulation (EU261/2004, retained in UK law), you may be entitled to compensation of £220–£520 per person for cancellations and long delays, depending on the route and notice given. We'll assess your eligibility for free.
Don't sit in a phone queue. Call us or send your details and a travel expert will take over within minutes.
